Returns & Exchanges

At SHIRO, we strive for your complete satisfaction with our premium beauty formulations. If you are not entirely happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the return authorization form is included inside the box to prevent processing delays.

• 3.
  Ship to SHIRO

  Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.